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Keystone's Limited Base Warranty covers defects in materials and workmanship supplied by and attributed to Keystone's manufacturing and assembly of your RV. This warranty is effect for one (1) year from the original owner's date of purchase and is transferable during that period. For even greater peace of mind, during this warranty period, Keystone RV's OwnerRelations Team will help coordinate ALL warranty claims processing — even for components supplied by other manufacturers. (After that time, you can always work with component manufacturers directly to resolve issues.) For full warranty details, see the Owner's Manual that came with your RV. Manuals can also be found in the Owners section of this website.
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Keystone RV warranties the structure of your RV for a period of three (3) years from the date of purchase by the original owner and it is also transferable during the warranty period. The limited structural warranty covers defects in materials and workmanship attributable to Keystone RV's manufacturing and assembly. This includes the main steel frame, outriggers and crossmembers; skeletal framing (wall studs, floor joists, rafters); exterior sidewalls, front and rear walls; roof and roof material; floors; slide-out boxes and related structural components; and, paint and windshield installation issues with fiberglass front caps. The warranty doesn't cover damage due to improper operation or maintenance.
5 Year Frame warranty info will go here.
5 Year warranty info will go here.
CALIFORNIA CONSUMERS SHOULD KNOW THEIR RIGHTS RELATING TO THE PURCHASE OF CONSUMER GOODS, SUCH AS RECREATIONAL VEHICLES. CALIFORNIA CONSUMERS MAY HAVE SPECIAL PROTECTIONS UNDER CALIFORNIA’S SONG-BEVERLY CONSUMER WARRANTY ACT (CALIFORNIA CIVIL CODE § 1793.2).
California enacted the Song Beverly Consumer Warranty Act to provide protection to Californians who purchase consumer goods in California. As part of the Act, manufacturers are required to make repairs to consumer goods if they have a defect. Repairs are required to be made within a certain period of time and, if they are not, or if a repair to the same item is required more than twice, a manufacturer may be required to replace or repurchase the consumer good. In some instances, if a manufacturer does not meet this obligation, it can be subject to additional damages referred to in the statute as a civil penalty.
Beginning on July 1, 2025, in order to seek a civil penalty an owner must comply with Song Beverly Consumer Warranty Act’s pre-litigation notice requirements (described at California Code of Civil Procedure Section 871.24), by sending a written notice to Keystone RV Company, either by email sent to the following email address:CaliforniaPreSuitNotice@keystonerv.com, or by certified or registered mail, return receipt requested, sent to the following address: Keystone RV Company, c/o California Pre-suit Notice, P.O. Box 2000, Goshen, Indiana 46527. Keystone’s physical address is 2642 Hackberry Dr., Goshen, Indiana 46526.
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The RV Warranty Dispute Program is a free service for owners of recreational vehicles with lemon law claims and warranty disputes. The RV Warranty Dispute Program from DeMars & Associates, Ltd. currently provides services to owners who purchased their RV in the United States and Canada. The Program provides a mediation component and allows RV owners and manufacturers an avenue for a timely resolution of disputes.
In the mediation, the parties are invited to discuss the dispute and to jointly develop a resolution with the assistance of a neutral third party. Mediators are attorney-mediators trained on the specific rules and guidelines of the RV Warranty Dispute Program. If you have a warranty-related issue with your RV, they are here to assist.