Understanding the Keystone RV 1-Year Limited Base Warranty

Keystone’s 1-Year Limited Base Warranty covers qualifying defects in materials and workmanship attributable to Keystone’s manufacturing and assembly, starting on the first retail owner’s purchase date. It applies to recreational camping use and includes exclusions, limitations, and requirements for obtaining service.

This overview explains the basics. The warranty documents supplied with your RV contain the terms that apply to your unit.

What does the 1-Year Limited Base Warranty cover?

The warranty addresses covered manufacturing defects in materials and workmanship. It does not cover every problem that may occur during ownership or guarantee that the RV will remain free of defects.

Coverage depends on the cause of the issue and the applicable warranty terms. An appliance or component installed in the RV may have a separate manufacturer’s warranty rather than coverage under Keystone’s Limited Base Warranty.

When does coverage begin and end?

The one-year coverage period begins when the first retail owner purchases the RV.

The remaining coverage may be transferred to a subsequent retail purchaser by completing Keystone’s ownership-update requirements. A transfer does not restart or extend the original warranty period. keystonerv.com

Warranty periods can differ by brand and applicable warranty documents, so confirm the coverage supplied with your specific RV.

What is not covered?

The warranty’s “What Is Not Covered” section provides the full exclusions. Examples include:

• Routine maintenance
• Normal wear and tear
• Damage caused by misuse or improper care
• Water damage resulting from failure to maintain exterior seals
• Equipment, appliances, or accessories covered separately by their manufacturers

Keeping up with maintenance remains the owner’s responsibility throughout the warranty period. keystonerv-prod.zaneray.com

What limitations should owners understand?

The warranty includes several important limitations:

• Future performance: It explains Keystone’s obligations when a covered defect exists; it does not promise trouble-free performance throughout the warranty period.
• Implied warranties: The written warranty contains limitations on the scope and duration of implied warranties, where permitted by law.
• Incidental and consequential damages: The warranty excludes certain related expenses, such as loss of use, towing, transportation, lodging, and substitute equipment, subject to applicable law.
• State-law exceptions: Some states do not allow certain limitations or exclusions, so those provisions may not apply to every owner.

Requesting and accepting warranty repairs also constitutes acceptance of the warranty terms as described in the warranty documents. Review those terms before requesting service. keystonerv-prod.zaneray.com

How do you request warranty service?

If you identify a potential warranty issue:

1. Contact your selling dealer promptly. Describe the concern and provide your VIN, purchase date, and relevant photos or notes.
2. Arrange an inspection. Your dealer can assess the issue and coordinate the applicable warranty process.
3. Stay in contact. Ask for updates on parts availability, repair scheduling, and any information needed from you.
4. Contact Keystone if additional help is needed. If your dealer cannot resolve the concern, Keystone’s Customer Service Department can assist.

Specialized parts and repair requirements can affect completion times. Stay in touch with your dealer rather than assuming a repair will be completed by a particular date.

Review the warranty documentation available through your Keystone RV Owner’s Manual before arranging service.