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Keystone’s warranty package includes a 1-Year Limited Base Warranty and a 3-Year Limited Structural Warranty, with separate manufacturer warranties for many appliances and components. Understanding which coverage applies—and how to request service—helps you address problems promptly. Your RV’s written warranty documents explain the specific terms, exclusions, and claim requirements that apply to your unit.
The 1-Year Limited Base Warranty covers qualifying defects in materials and workmanship attributable to Keystone’s manufacturing and assembly.
The coverage period begins on the original owner’s purchase date. Keystone’s current warranty summary states that this coverage is transferable during the remaining warranty period; transferring ownership does not restart the clock.
This is limited warranty coverage, not an agreement to pay for every repair. Routine maintenance, normal wear, and damage from misuse or improper care are among the exclusions described in Keystone’s warranty information.
Review the documents supplied with your RV for the complete coverage and service requirements.
The 3-Year Limited Structural Warranty addresses qualifying defects in materials and workmanship attributable to Keystone’s manufacturing and assembly of the RV’s structural portions.
Covered structural categories include:
Coverage begins on the original owner’s purchase date and is transferable within the remaining period, subject to the applicable terms.
The structural warranty does not extend every appliance or component warranty to three years. A problem’s location alone also does not determine coverage; its cause and the written warranty terms matter.
Many installed products carry separate supplier warranties. These may include air conditioners, furnaces, refrigerators, water heaters, cooking appliances, and electrical equipment.
Coverage periods, covered parts, labor allowances, and claim procedures vary by supplier and product. A longer parts warranty does not necessarily include labor for the same period.
Keystone’s warranty summary describes first-year assistance with administering many supplier claims, with exceptions including tires, batteries, Onan generators, and ASA electronics. Check your applicable documentation before assuming Keystone processes every component claim.
Keep appliance model numbers, serial numbers, manuals, and purchase records available when requesting service.
Start with your selling dealer when you notice a problem. Describe what happened, when it began, and whether it affects safe operation.
Have these details ready:
Report concerns promptly and follow the warranty’s notice and repair procedures. Before arranging repairs elsewhere, confirm whether authorization is required.
If you need further assistance, contact Keystone Owner Relations at 866-425-4369. The My Keystone App and your Owner’s Manual also provide owner resources.
Warranty coverage and routine maintenance serve different purposes. Follow the maintenance schedules in your RV and component manuals, including inspections of seals, roof joints, tires, and other service items.
Keep dated records and receipts. Report defects when you discover them, and take appropriate steps to prevent additional damage.
Use the RV within its operating limits and intended-use requirements. Damage associated with neglect, misuse, or unauthorized changes may be excluded under the applicable terms. Avoid assuming that one missed task automatically cancels every part of your warranty; coverage depends on the written terms and circumstances.
Safety recalls and service campaigns are separate from ordinary warranty claims and may have different eligibility requirements.
Keep your ownership and contact information current so notices can reach you. Follow any instructions or operating restrictions in a notice.
Use the NHTSA recall website to check for applicable safety recalls. Your dealer or Keystone can also help determine whether an open recall or service campaign affects your VIN.
If a concern remains unresolved after working with your dealer and Keystone, you may qualify for a no-cost, voluntary, independent dispute resolution program administered by DeMars & Associates.
Program eligibility and procedures should be confirmed directly with the administrator. Avoid assuming that every dispute follows the same mediation process or participation rules.
For information, use the DeMars & Associates contact form or email info@demarsassociates.com.
Review the warranty documents supplied with your RV before requesting service.
Keystone RV’s comprehensive warranty package is designed to protect your investment and ensure your RV remains in excellent condition. By understanding your coverage, utilizing the available resources, and fulfilling your responsibilities as an owner, you can enjoy peace of mind and many memorable adventures with your Keystone RV.
For more detailed information and to access the full warranty documentation, please refer to the Keystone RV Owner's Manual and Full Warranty Guide.
Disclaimer: The information contained in this article is deemed to be true and accurate at the time of publication. However, due to the evolving nature of our products and services, there may be changes or updates that occur after this article was published. We encourage users to verify the contents and consult with their dealer or Keystone RV for the most current information. If you have any questions or require further clarification, please do not hesitate to contact your dealer or reach out to Keystone RV directly.